5 IT strategies and developments to watch for 2021
2020 has brought businesses and industries around the world to a first lag or, worse yet, to a screeching halt. Disruptions have multiplied throughout the supply chain, workforce, connectivity, communication, interoperability, access and a host of other entities that motivated organizations. While industries are still reeling and recovering from the adverse effects of the crisis, it is obvious for IT managers to roll up their strategic sleeves and immediately develop a contingency plan.
Master plans have been put in place and in January 2021 IT leaders across all industries in India are slowly shifting from defense to offensive.
With an urgent need to adopt an agile and interoperable approach to execute operations and the emergence of major technological developments in 5G, the widespread deployment of RPA, companies are streamlining their operations with improved business continuity, resilient delivery and improved customer experience.
As industries focus on automating repetitive manual tasks with the goal of reducing manpower and speeding up operations while minimizing costs, RPA (Robotic Process Automation) has been a game-changer for industries in various verticals. Although organizations have integrated RPA into their IT framework, the resulting limitation is that human intervention becomes a necessity to ignore any possible operational failure, as RPA only automates tasks and not the ability to fix them. end-to-end process.
Enter hyper-automation. Hyper-automation combines the best of RPA, artificial intelligence (AI) and machine learning (ML) to deliver high-performance end-to-end operations, according to a 2020 Gartner report. With improved decision-making capabilities combined with performance indicators as well as more transparent interoperability of existing technologies in an organization.
As IT managers seek to optimize their operations with smarter, more efficient decisions without human intervention, hyper-automation solutions will be more and more present in the minds of CIOs this calendar year.
2. Digital twins
The contactless era has further accelerated the need to go digital and the deployment of digital twins in industrial operations is proof of this. Digital twins, as the name suggests, is a digital replica of a physical object or system. With the presence of digital twins, there is a level of flexibility to simulate real-world scenarios on business systems. With better visualization of products, processes and resources in a virtual configuration, Digital Twins offers layout validation pathways that are intended for a range of industries ranging from manufacturing, BFSI, FMCG, retail and supply chain to avoid minimizing and eliminating associated costs. with the physical commissioning of these projects.
Digital Twins will make its presence prominent in sectors such as manufacturing and supply chain, but the BFSI and retail sector will not stay too far away as post-crisis normal is forcing CIOs to rethink their IT strategies, which implies product lifecycle extension and process improvements. and product development and prototype testing.
3. Data democratization
With a sea of data collected by organizations, it becomes imperative to use it effectively to improve operational efficiency and maximize business results. With data science, there is a need to embrace data democratization. By definition, this means making data accessible from a digital format to a format easily accessible to non-technical personnel.
As industries seek to break down data silos, democratization will allow for better interoperability and cross-service access, which will enable faster and more efficient decision-making to streamline operations and enable better business continuity.
While democratization raises some concerns regarding poor decision-making by non-technical staff and data security, fine-tuning these aspects will certainly provide much easier access to improve business performance over the years. work place.
4. The impact of 5G on technology
The emergence of 5G will bring revolutionary changes in the way IT operations will be conducted. With the speed increasing 10 times with the induction of 5G compared to 4G, there will be a seismic shift in the way its integration with AI, IoT and most importantly AR / VR solutions. High-quality data from sensors and simulations for AR / VR will now be accessible at shockingly high speeds for computation and allowing for better analysis of this data.
5G will revolutionize and change the IT landscape and its integration with AI, ML, AR / VR will only introduce sub-trends to be further optimized. Commercial operations.
5. Multiple experience
With customer experience being the buzzword for most of the past two years, the focus has now broadened to multi-experience – which will involve the use of immersive tools like AR / VR. Multi Experience will focus on how the technology will adapt to the customer rather than how the customer adapts to the constraints of the technology. With industries already rolling out wearable devices to their customers, there has been a move towards creating a multi-point user interface for customers so that the user experience is amplified.
Multi Experience will change the way IT and customer experience have worked together in the past and will now move towards a user-centric business strategy that will generate returns and deliver improved customer engagement and experience.
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